State Farm® Insurance Agent Rick Altheide

"Horrible experience do not recommend this agent or associates at this location, requested a home insurance quote was told they were not able to tell me as to why, gave me opinions as to why they could not quote me. Took it upon myself went to a different location in el paso who handles state farm and they provided me the quote in 20 minutes. Horrible experience do not recommend this location"

"What an amazing team! Manager Gabby helped me with a time-sensitive emergency issue out of state and was critical towards resolving issues with a vehicle claim and rental. Every time I call they immediately answer, staff members Becky and Lisa know who I am and my policy information, are super friendly, and are highly professional. They always have a solution for any problem and demonstrate such amazing customer service. Definitely recommend and continue to remain with State Farm because of this outstanding group of hard-working individuals. Thank you!"

"**Update: I recent had a mishap with the billing system where it didn’t let me pay to renew my policy and I called Rick’a team and spoke with Gabby. She immediately looked into, but while she was doing that she sent me a new ID card so that I was still covered. She called me back the next day and let me know something happened in the system but they extended the payment date til the following month due to it. On top of that she looked over my policy and noticed my rental car wasn’t the best option and went through them with me. She got me a better rental option and saved me money. I contacted her about two weeks later asking for a quote on my other truck I have and she came back right away with one that met all my coverage needs and saved me more than 150 bucks every 6 months. It also then gave me a multi car discount which came up with almost another 100! If you need any help I highly recommend you speak with Gabby!!! ****************************************** Rick and his team are amazing! I have had State Farm for about 20 years and have had many different agents but none as good as Rick. I had a problem with handling my life insurance policy through an old agent when I lived in Oklahoma and asked Rick if I could transfer the policy to him and have him help me. He jumped right in and started making calls to get the policy transfer and to take care of what I needed. He always responds super quick to my emails and makes sure I have everything I need! When I set up my auto with his team they even sent me a thank you card with a Starbucks gift card. They called about a week later to check in and make sure everything was good and I had everything I needed! I will only work with Rick and his team now!"

"A sincere thank you to Rick and Gabby for their professional customer service. Gabby was extremely courteous and responded in a timely manner, she answered all my questions and even got me some great quotes! I felt very comfortable with the changes made and felt she listened to my needs. I am forever grateful to their services."

"Rick altheide is one of the most unprofessional insurance agents I have ever had the misfortune of dealing with. He created a rental policy that I was told I didn’t qualify due to not being able to provide info on a previous claim from a different insurance company .I never signed up or agreed to the policy also. And for the past 2 months I am still getting billed and when asked if I could get a letter showing that policy was canceled he told me eventually and hung up that phone after I started yelling. Stay far far away there are many other State Farm agents in Elpaso"

"Rick Altheide is one of a kind. His personal touch with his customers is first class. He has an amazing staff that is always friendly. I insure everything from my home/cars to jewelry/golf clubs. If I ever have any questions, he is there to answer them for me. He is like family! I highly recommend his agency."

"Great staff!! Super friendly, helpful, and knowledgeable on all our insurance needs. We use them for our cars, house and life insurance, and Rick even helped us when purchasing a home!! State Farm prides themselves in their customer service and attentive agents, Rick Altheide’s office knocks this out of the park."

"The lovely staff at this agency are always keeping in touch with me. If they see I have a discount that I'm missing out on, they'll call me to let me know! They also offer free notaries for customers which has been very helpful for me. I've had the best insurance experience with this company by far."